Virgin Media Contact Number: 0870 218 5078

Customer ServicesCall Virgin Media on 0870 218 5078  to speak to a member of the customer service team for help with Broadband, TV or Phone services. The Virgin Media helpline is open between 8am and 10pm, 7 days a week.


Virgin Media Contact Number
0870 218 5078

Calls cost 13p per minute plus your phone companies access charge.

Useful Virgin Media Contact Numbers:

HelplineContact Number
Customer Services0870 218 5078
Accounts & Billing0345 454 1111
Broadband Service0345 454 1111
TV Service0345 454 1111
Phone Service0345 454 1111
Mobile Service0345 6000 789
Moving Home0345 141 0111
New Service & Upgrades0800 064 3820
Problems & Complaints0345 454 1111

A screenshot of the Virgin Media contact pageAccounts & Billing – 0345 454 1111

Call Virgin Media customer service for assistance with all account-related matters, including those who are related to billing. Should you have a question with regards to your Virgin Media account, call 0345 454 1111 and speak with a customer service agent. The Virgin Media helpline is open from 8am to 10pm, 7 days a week. Contact Virgin Media on 0345 454 1111 if you would like to make a payment, have your billing statement explained to you, review your existing services, or explore other Virgin Media service options. For help with understanding your Virgin Media bill, visit: https://my.virginmedia.com/discover/welcome/your-bill/intro.html. To submit a payment over the phone, call the Virgin Media billing helpline on 0800 064 3777 between 8am to 10pm, 7 days a week. Those who prefer to chat online can do so Monday to Friday from 8am to 8pm and on Saturday from 9am to 5pm.

Broadband Service – 0345 454 1111

Call the Virgin Media phone number on 0345 454 1111 to discuss matters related to broadband service. The Virgin Media customer service team can assist with faults, slow broadband speeds, connecting Wi-Fi devices, email services, staying safe online, making changes to services, and more. It is possible to check your service status online before calling the Virgin Media contact number by visiting: https://my.virginmedia.com/faults/service-status. For support with connection speeds and getting online, call the Virgin Media contact number on 0345 454 1111 or visit the Virgin Media online community for peer-to-peer assistance. The community can be accessed here: http://community.virginmedia.com. Those who wish to connect to Wi-Fi on the London Underground can contact Virgin Media customer services to obtain a pass.

TV Service – 0345 454 1111

Contact Virgin Media by dialing 0345 454 1111 for assistance with TiVo, TV Anywhere, loss of service or service problems, remote control issues, missing channels, and more. If you would like to make changes to your current television service package, call Virgin Media customer services on 0345 454 1111. Alternately, you can make changes to your services online after signing into your account. If repairs are needed, a Virgin Media customer service agent can schedule an engineer visit to your home or business. To cancel or reschedule this appointment, call the Virgin Media contact number on 0345 454 1111 or log into your account at: https://virginmedia.com/myvirginmedia and submit the request.

Phone Service – 0345 454 1111

Dial 0345 454 1111 to connect to the Virgin Media customer services department for phone support. Ring the Virgin Media contact number if you wish to discuss a service fault, no dial tone, noise on the phone line, or unwanted nuisance calls. In some cases, a visit from an engineer will be required so that repairs can be completed. In the case of no dial tone, email contact is an option for making a report. Visit http://www.virginmedia.com/shop/nodialtone.html to complete and submit the provided report form. For the other matters mentioned here, call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone to speak with an agent.

Mobile Service – 0345 6000 789

Call the Virgin Media helpline number on 0345 454 1111 for assistance with mobile service matters such as:

  • Billing and payments
  • Your account
  • Help with your device
  • Phone upgrades
  • Tariff changes
  • Activating a new device
  • Report a lost or stolen phone

To pay a bill over the phone, call the Virgin Media telephone number on 0345 6000 789. Bills may also be paid online. The Virgin Media contact number on 0345 6000 789 may also be used to request assistance with creating or logging into an online account. For troubleshooting, Virgin Media now offers an online repair guide which can be accessed here: https://mobile.virginmedia.com/ecare/phoneRepairs. If after following the online recommendations the problem still exists, direct Virgin Media contact is recommended.

To makes changes to your device or service plan, dial 789 from your Virgin Media phone or dial 0800 064 3820 from any other phone. Virgin Media support agents are standing by to take your call seven days a week. New customers may also use these Virgin Media contact numbers to ask for help with setting up new devices and new service. The Virgin Media telephone number for reporting a lost or stolen device is as follows: 0345 6000 789. This Virgin Media phone number may also be used by customers who wish to transfer their existing mobile number to a new device.

Moving Home – 0345 141 0111

Call the Virgin Media number on 0345 141 0111 to schedule a transfer of your services to your new home or business. Alternately, call 150 and select option 5 from your Virgin Media phone or mobile. Virgin Media customer service will work to help ensure that your services are transferred smoothly when you move to a new location. To hours for online chat related to moving home are 9am to 10pm, 7-days a week. To review the guidelines for transferring services when moving home, visit: http://store.virginmedia.com/movers.html. Note that questions about service transfers can be asked to the Virgin Media community, but forum participants cannot assist with the actual transfer arrangements.

New Service & Upgrades – 0800 064 3820

Call the Virgin Media phone number on 0345 141 0111 to order new service or to upgrade existing service. The online shop (http://www.virginmedia.com/shop.html) provides information on each of the products and services that are offered. To locate a store location, call 0800 952 8046 or visit: http://store.virginmedia.com/store-locator.html. Contact the Virgin Media support team on 0345 141 0111 for assistance with installation or to make changes to your services order. Virgin Media customer service agents can provide information about all of the current deals and special rates. To upgrade broadband, TV, or phone service, dial 0345 454 1111. To upgrade mobile devices or tariffs, dial the Virgin Media helpline number on 0800 064 3820. To request that the company runs cable to your street, visit: http://www.virginmedia.com/cablemystreet.

Problems & Complaints – 0345 454 1111

To report an open or damaged cabinet, call Virgin Media on 0345 454 1111 or complete and submit the online form found here: http://www.virginmedia.com/shop/reportingdamage.html. Dial 0345 454 1111 to phone in information about Virgin Media complaints. Complaint details can also be sent via post to: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ. As for online chat, the hours for Virgin Media contact related to complaints support are Monday through Saturday from 9am to 5pm. For complaints related directly to mobile services, call the Virgin Media contact number on 0345 6000 789 or use the postal address listed above to send a formal, written complaint.

 About Virgin Media

Virgin Media can give you cable and they can also work with you to make sure that you get the digital TV services and the cable related services you need as well. If you know that you need to get a fixed telephone service or if you know that you need to get access to more channels o your box then all you have to do is get in touch with them and they will show you what movies they have available and they can even show you how you can get a deal with them for all of your broadband and TV requirements.

If you know that you are overpaying on your bill or if you know that you need to make some changes to the way that your bill is paid then the best way for you to find out this information would be for you to give the Virgin Media contact number a call. The Virgin Media contact number is there to help you and it is also there to answer any questions that you might have about their team or even the services that they provide so that is another thing that you need to think about.

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