TFL Contact Number: 0870 218 3622

Ring the TFL contact number on 0870 218 3622 for all enquiries related to bus, tube, tram, DLR, river travel, TFL Rail, taxis & minicab, and London Underground. The TFL customer service department can assist with ticket purchasing, Oyster Cards, and refunds. For lost property enquiries, contact the TFL support team. There are various support hours for TFL, but the general TFL phone number for support can be reached between the hours of 8am and 10pm, Monday to Friday, and between 9am and 3pm each Saturday.

TFL Contact Number
0870 218 3622

Calls cost 13p per minute plus your phone companies access charge.

TFL Contact Numbers

HelplineContact Number
Customer Services0343 222 1234
Oyster Cards0343 222 1234
Contactless Payment Cards0343 222 1234
Refunds0343 222 1234
Tubes0343 222 1234
Buses0343 222 1234
Trams0343 222 1234
London Overground0343 222 1234
Transport Accessibility0343 222 1234
Congestion Charge0343 222 2222
Low Emission Zone0343 222 1111
Cycling0343 222 1234
Deliveries0343 222 1234
Complaints0343 222 1234
Cycling0343 222 6666
Taxis and Minicabs 0343 222 400
River Travel0343 222 1234
Dial a Ride0343 222 7777
Lost Property020 8681 8300
Complaints0343 222 1234
From Abroad+44 343 222 1234
A screenshot of the TFL contact page

Contact TFL on Twitter at https://twitter.com/TfL or on Facebook at https://www.facebook.com/transportforlondon/?fref=ts to talk about your train fees, the tube station maps that they have available and even your Oyster cards.

Oyster Cards: 0343 222 1234 (Option 2)

Call TFL on 0343 222 1234 and select Option 2 if you need to find out how to touch in and touch out when you are on the tubes underground. Call TFL to find out if there is anything you can do if you do not see a yellow touch out service and to find out how much your fares are going to be before you go on your journey. Contact TFL if you need to reset your username or password for your Oyster account and to report your card as being lost or even stolen. If you do not have an account but you believe that your Oyster Card has been stolen then call 0343 222 1234, selecting Option 2 and then Option 5. Contact TFL if you want to get a statement of your Oyster card and even your journey history. Dial the TFL phone number on 0343 222 1234 but do make sure that you have your Oyster card number to hand, the name of the station you frequently depart from and your security password if you do have your card register. You can use Option 1 to discuss your photo cards and you can use the text phone number at 800 112 3456 to discuss your card problems. This line is open 8am to 8pm, 7 days a week.

Contactless Payment Cards: 0343 222 1234 (Option 2 then Option 4)

Contact TFL on 0343 222 1234 to query a travel charge that is on your contactless card. Sign into the online service to view your fares and call TFL to find out if you have a charge on your account that you do not recognise or if you have not signed into your account for some time and therefore need help with the security check. If your query is online related then do have your account information ready when you call TFL. Contact TFL via text phone on 0800 112 3456 for any contactless queries.

Refunds: 0343 222 1234

Call TFL to enquire about getting a refund or to find out if there is anything that you can do to get a refund for an incomplete journey. TFL allow you to apply for 3 refunds a year for any journeys that have not been completed properly. Call TFL if you have been charged the maximum fare for a journey that was incomplete or if you no longer need your season ticket. Phone TFL on 0343 222 1234 and select Option 2 then Option 4 for Contactless refunds and phone 343 222 1234 and select Option 2 then Option 5 to get a refund for your Oyster Card.

Tubes: 0343 222 1234 (Option 6)

Contact TFL if the services are going to be disrupted or if you would like to find out when your peak ticket is valid for. Peak times are Monday to Friday between the hours of 6:30am and 9:29am and then again 16:00pm to 18:59pm.  To register your complaints about the TFL tube service or to find out if there is going to be any maintenance on your chosen lines on the days you are travelling on then call 0343 222 1234 and select Option 6.

Buses: 0343 222 1234 (Option 6)

Phone TFL on 0343 222 1234 to enquire about the buses that they operate or if you are unsure as to where your Oyster card is. Phone 0343 222 1234 to report a problem about a staff member or about those who have not given you a bad service. To find out if the bus you need to get on is wheelchair accessible or not, call TFL and if you would like to register a complaint about a certain bus or about a driver then make sure that you call the TFL phone number and list the bus number, the bus stop location and your own Oyster card number. You can do this by phoning 0343 222 1234 and then selecting Option 6.

Trams: 0343 222 1234 (Option 6)

Call TFL on 0343 222 1234 to register a complaint about the tram service or to find out when the tram you want to ride on is going to arrive or depart. Call TFL to find out if you can buy your tram ticket or to find out if you can use your Oyster card on any of the tram services that are available. You can call TFL on 0343 222 1234 or you can use the Tram address below for post:

Tramlink House

5 Suffolk House

George Street

Croydon, CR0 1PE

London Overground: 0343 222 1234 (Option 6)

Call TFL on 0343 222 1234 to enquire about when the planned engineering is happening and to see if you can take part on the Turn Up and Go service. Call TFL to find out if you can get a refund for a delay and to find out if you can get a refund for your travel if there was a problem with any of the train officers. You can follow the London Overground Twitter account on @LDNOverground.

Transport Accessibility: 0343 222 1234 (Option 3)

Call TFL to find out if you can get help from staff or to find out if TFL have any accessibility options available for you. Phone TFL if you want to get help planning your journey if you are in a wheelchair or if you can get any support with your transportation in general. Call 0343 222 1234 and select Option 3 or use text phone on 0800 112 3456 to enquire about your journey and if it is suitable for your needs. To contact by post, use:

TFL Customer Services

4th Floor

14 Pier Walk

London, SE10 0ES

Or contact on Twitter using: @TfLAccess

Congestion Charge: 0343 222 2222

Phone TFL to find out if the congestion charge if you travel on a Saturday or on a Sunday and phone TFL if you want to find out if you can pay the congestion charge in advance.  Phone TFL to find out if you have to pay the congestion charge in your area of travel and if the roads are under maintenance and you have to go through the Congestion Charge area. Call TFL on 0343 222 2222 during the hours of 8am and 10pm, Monday to Friday. If you want to call TFL on a Saturday then call during the hours of 9am and 3pm. The offices are not open on Sunday. To contact by post, use:

PO Box 344

Darlington DL1 9QE

Call TFL on 020 7649 9860 to enquire about the Fleet Autopay service and contact them on Twitter at @TfLTrafficNews to get in touch with them about any issues that are currently underway with the TFL Congestion service.

Low Emission Zone: 0343 222 1111

Call TFL using 0343 222 1111 to find out how much the daily charge is for the LEZ area and to also find out if your vehicle is going to be affected by this. Call TFL to find out what happens if you do not pay this charge and to also find out if your vehicle does not meet all of the required emission standards. Use the email address: lezlondon@tfl.gov.uk to contract TFL about the LEZ requirements or to get an instant answer call 0343 222 1111 or on text phone use 020 7310 8999.  To contact via post, use:

PO Box 343

Darlington DL1 9QD

Cycling: 0343 222 1234 (Option 5)

Phone TFL on 0343 222 1234 to find out what types of transportation you can take your bike on and to also find out what is being done to improve the cycling routes in London. Call TFL to order a cycling guide and to also report any problems that are currently happening with the roads in London. Call 0343 222 1234 and then select Option 5 to register any complaints about the cycling services in London and use text phone on 0800 112 3456.

Deliveries: 0343 222 1234

Call 0343 222 1234 to ask TFL about FORS. This is the Fleet Operator Recognition Scheme and it is free and voluntary. Call TFL to find out if you can make deliveries at night or to see if you can find out the peak delivery times in your area and the social benefits that you can get by going through TFL. Of course, you can contact TFL by email by using freight@tfl.gov.uk.

Complaints: 0343 222 1234

Phone TFL on 0343 222 1234 to register your complaints and go to the above sections to use the corresponding extension code. If your complaint has not been resolved then you can call TFL to see if there is anything that they can do about this. You can also report TFL to London TravelWatch or to Local Government Omnbudsman.

London TravelWatch

169 Union Street

London, SE1 0LL

Or

The Local Government Ombudsman

PO Box 4771

Coventry, CV4 0EH

Cycling: 0343 222 6666

Contact TFL on 0343 222 6666 to report a stolen key or to find out if you are experiencing any extra ride charges. You can hire as many times you need during the bike access period and if you want to find out more about the charges or even more about the bikes that are available then all you have to do is use the postal address below:

PO Box 1214

Enfield

EN1 9ST

Taxis and Minicabs 0343 222 400

Phone TFL to see if you can book a taxi on 0343 222 400. Call TFL to find out how they enforce legal taxis and touting. Call TFL to see if there is anything you can do to protect yourself against the taxis that have not been licensed in London and to also find out if there is anything that you can do to benefit from the many services that they can offer you including rides around London. Send post to:

Surface Transport Customer Services

4th Floor, Palestra

197 Blackfriars Road

London SE1 8NJ

River Travel: 0343 222 1234 (Option 6)

Call TFL to see if you can pay as you go with your Oyster card on river travel and to also find out if you can buy a ticket online. Call TFL to see if you can buy tickets from your boat provider and to also see if you can take advantage of the river bus and the river tour services that they have available. Call TFL if you want to plan a journey and contact them on 0343 222 1234 before pressing Option 6 to get in touch with them. You can use the postal address at:

TfL Customer Services

14 Pier Walk

4th floor, Green zone

North Greenwich

London SE10 0ES

Dial a Ride: 0343 222 7777

Contact TFL on 0343 222 7777 to get in touch with the Dial a Ride service to find out if you can make a booking online. Press Option 1 to amend a booking or to find out if you can cancel a booking. To find out how many journeys Dial a Ride can provide you with, call Dial a Ride or to find out if you can get a return journey, call the Dial a Ride customer service team today. Call Dial a Ride on 0343 222 7777 and press Option 3 if you have a complaint and if you have ordered a vehicle but it arrives more than 15 minutes early, call 0343 222 7777 and press Option 2 to arrange another ride instead. You can also email DAR@tfl.gov.uk and send post to:

PO Box 68799

London

SE1P 4RD

Lost Property: 020 8681 8300

Call TFL if you want to find out about any lost property or if you have left something on the London Buses, the London Underground, the Docklands, the London Overground, the Victoria Coach Station or even in a Black Cab. It can take 10 days for your items to be delivered to you and you can also enquire about lost property on a tram by calling 020 8681 8300. Email river@tfl.gov.uk if you have left property on a pier. Phone TFL on 0343 222 1234 to make a complaint about your lost property. The line is open from 8:30am to 4pm and you will need to select Option 4 in order to be directed to the right customer service team. Send post to:

200 Baker Street

London

NW1 5RZ

About TFL

TFL can work with you to know if you can get your train journey cheaper and they can also help you to know if you can do anything to try and change the times of your train that you have booked as well. Of course, if you know that you need to cancel your train or if you know that you need to find out information about the tubes or how they operate then the best way for you to do this would be for you to go ahead and give the TFL phone number a call. The TFL contact number is there to help you.

If you believe that TFL can help you or if you know that you need to get help with the tube journey that you need to take then you know that the best way for you to do this would be for you to give the TFL phone number a call. The TFL contact number is there to help you with whatever you need so that is another important thing that you need to keep in mind when the time does come for you to give them a call. The TFL customer service team are there to help you out.

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