EON Contact Number: 0870 218 5021

Customer ServicesCall EON on 0870 218 5021 to speak to a member of the EON customer service team about your EON gas & electricity supply, to pay your bill or to enquire about EON tariffs. The EON Helpline is open between 8am to 8pm Monday to Fridays and 8am to 4pm on Saturdays.


EON Contact Number
0870 218 5021

Calls cost 13p per minute plus your phone companies access charge.

EON Contact Numbers:

HelplineContact Number
Customer Services0870 218 5021
Billing & Payments0333 202 4606
Pre-payment Meters0333 202 4694
Reporting Emergencies0800 111 999
Moving Home0333 202 4643
EON Tariffs0345 302 4298
Smart Meters0345 366 5973
Leaving EON0333 202 4610
E.ON Reward Points0345 301 5350
Business Services0333 202 4586

A screenshot of the EON contact page

Billing & Payments – 0333 202 4606

Call the EON telephone number on 0333 202 4606 to ask a question about a bill that you have received for energy services. The EON support team can answer questions about estimated billing amounts, current prices, and discounts. They can also help if you do not understand how to read your bill. For payment support, contact E.ON on 0333 202 4606. EON contact is recommended if you are unable to pay your bill for any reason, would like to find out if you are eligible for a warm home discounts, have made payments that are not reflecting on your account, or have a credit balance and would like to request a refund. EON support does include access to a virtual assistant which can be accessed from the support area of the website: https://www.eonenergy.com/for-your-home/help-and-support.

Pre-payment Meters – 0333 202 4694

To contact EON with regards to gas pre-payment accounts, call the E.ON phone number on 0333 202 4694. For electricity pre-payment accounts, call the EON telephone number on 0333 202 4651. For fast service, have your prepayment card/key details to hand when you contact E.ON. The EON customer service team can assist you with requesting a new payment card, changing from a pre-payment to a credit meter, and assist with putting money on a meter. The EON support team can also assist with moving home requests, explain meter and standing charges, and help if your credit did not properly transfer to your meter.

Reporting Emergencies – 0800 111 999

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency EON Helpline immediately on 0800 111 999. For more information on gas emergencies, visit: https://www.eonenergy.com/for-your-home/help-and-support/Emergencies/Gas-emergencies. If you have a power interruption or have seen some issues with the power lines in your area, call the EON Distribution Network Operators free on 105. Should you suspect that the issue is related to your boiler, call the EON contact number on 0800 051 1470 to arrange for a registered engineer to come out and have a look. If you have a prepayment meter that is not functioning correctly despite being topped off, call the EON phone number on 0345 300 8144 to report the problem.

Moving Home – 0333 202 4643

Ring the E.ON phone number on 0333 202 4643 to report that you are moving home and wish to establish service at your new location. To request assistance on Twitter, send a message to: @eonenergyuk. Similarly, EON contact is possible on Facebook as well. EON support is available on social media between 8am and 8pm in the week and 8am to 6pm on Saturdays. To send an email to EON customer service, use the form provided online at the following address: https://www.eonenergy.com/for-your-home/contact-us. EON admits that they are unable to answer emails immediately, which tells customers that calling the EON number on 0333 202 4643 is a better option for fast assistance.

EON Tariffs – 0345 302 4298

Dial the EON contact number on 0345 302 4298 to enquire about the available tariff options. If the time has come to renew your tariff, contact E.ON to discuss the available options. The EON customer service team can provide information on the cheapest tariff option for your home or business. The EON support team can also answer questions with regards to online renewal, price increases, and whether or not it will be possible to remain on your current tariff plan. Tariff information is available online and can also be requested via email and on social media sites such as Twitter and Facebook.

Smart Meters – 0345 366 5973

To discuss Smart Meters with the EON customer service team, dial the EON telephone number on 0345 366 5973. The EON support team can explain where and how you can get a Smart Meter, and will be able to explain any cost associated with requesting a meter. It is important to understand how Smart Meters work, along with any changes in energy rates when a Smart Meter is used. To request installation of a meter for your home or business, call the EON phone number on 0345 366 5973 and let the agent know that you would like to schedule a time for the installation. To make changes to an installation appointment, contact EON. Information on Smart Meters can be found online at: https://www.eonenergy.com/for-your-home/smart-meters.

Leaving EON – 0333 202 4610

If you are considering or planning on leaving EON for another energy provider, dial the EON customer services number on 0333 202 4610. This E.ON contact number may also be used to call and request new service for your home or business. It typically takes about 17 days for a residential customer to switch from one energy provider to EON. For business accounts, the amount of time will depend on your current contract end date and whether you’re switching to electricity or gas. Business customers can agree a contract with EON up to 120 days in advance, or in as little as 7 days for electricity service or 15 days for gas service.

E.ON Reward Points – 0345 301 5350

Call the EON customer service phone number on 0345 301 5350 to request information regarding:

  • How to collect and spend Tesco Clubcard points
  • Earning and spending E.ON Reward Points
  • How to receive rewards from E.ON Rewards
  • Missing Tesco Clubcard points
  • Registering your Tesco Clubcard
  • Exchanging E.ON Reward Points to Clubcard points
  • Finding out where to get Tesco Clubcard points

The EON helpline on 0345 301 5350 should be used by standard meter customers who have questions regarding Reward Points. Pre-payment customers should use the EON number 0345 302 4317 to enquire about points. Lastly, Smart Meter customers should contact EON on telephone number 0345 302 4331 to enquire about their points. The EON support team asks that you have your account number on hand when calling in.

Business Services – 0333 202 4586

Business owners can ring the EON number on 0333 202 4586 to request information and rate quotes for services. Large energy users should call the EON contact number on 02476 42 42 42 to enquire about ordering energy services. A callback form is provided online at: https://www.eonenergy.com/for-your-business/small-to-medium-energy-users/products-and-services/sme-quote-callback, and can be used by business customers who would like for the EON support team to phone them. During the following business hours, those who complete the callback form can expect to be contacted: 8:45am – 4:45pm Monday to Thursday, and 8:45am – 4:15pm on Friday.

About EON

EON are the best energy operation around and they are always happy to lend you some help and assistance when it comes to your bills as well. if you know that you need to get some help with your day to day expenses or if you know that you need to get some help with any of your bills if you believe that you have been overcharged or if you believe that you need to make some changes to your energy as well so that is another thing that you need to keep in mind.

If you have been overcharged for your energy or if you believe that you need to make some changes to the plan that you do have then the best way for you to find out this information would be for you to go ahead and give the EON phone number a call. The EON contact number is there to help you with anything you need and they would love to help you answer any questions that you have about their team and their services. It has never been easier or you to give them a call today.

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