DVLA Contact Number: 0870 218 3496

Call the DVLA on 0870 218 3496 for help and advice on all vehicle related enquiries including registering your vehicle with the DVLA, taxing your vehicle, driving licences and applying for a SORN. The DVLA helpline is open between 8am to 7pm Monday to Fridays and 8am to 2pm on Saturdays.

DVLA Contact Number
0870 218 3496

DVLA Contact Numbers:

Helpline Contact Number
Vehicle Registration 0300 790 6802
Tax Your Vehicle 0300 123 4321
Vehicle Tax Enquiries 0300 790 6802
Direct Debit Payments 0300 790 6802
Vehicle Tax Cancellations 0300 790 6802
Taxing a Vehicle without the V11 0300 123 4321
Driving Licences and Applications 0300 790 6801
Provisional Licence Applications 0300 790 6801
Full Driving Licence Applications 0300 790 6801
Lost or Stolen Driving Licence 0300 790 6801
Renew, Reapply or Exchange your Driving Licence 0300 790 6801
Upgrade Your Driving Licence 0300 790 6801
Request a Log Book (V5C) 0300 790 6802
Modify V5C Log Book 0300 790 6802
Statutory Off Road Notice (SORN) 0300 123 4321
Number Plates 0300 790 6802
Driving with Medical Conditions 0300 790 6806
Apply for a Blue Badge 0343 100 1000

A screenshot of the DVLA contact page

Tax Your Vehicle – 0300 123 4321

Dial the DVLA contact number on 0300 123 4321 to tax your vehicle over the phone using the 24-hour automated phone service. To complete the process via phone, you will need to have access to your a recent reminder (V11) or ‘last chance’ warning letter that you received from DVLA, your vehicle log book (V5C), and the green ‘new keeper’s details’ slip (V5C/2) from a log book (if you’ve just recently purchased the vehicle). Debit and credit cards may be used to submit tax payments when calling the DVLA phone number.

Call the DVLA telephone number to ask about:

  • Taxing your vehicle
  • Making A SORN
  • Current vehicle tax status
  • Cancel vehicle tax
  • Requesting a refund
  • Submitting tax payments
  • Changing a tax class

It is possible to complete the process by visiting a Post Office that deals with vehicle tax or to submit the payment online. Direct debit is not accepted for phone payments, but is accepted for online payments. Call the DVLA on 0300 123 4321 to enquire about current rates and to ask about the specific types of documents that are needed in order to tax a vehicle. It is possible to tax your vehicle over the phone in Welsh by calling the DVLA phone on 0300 123 4321 and selecting the Welsh language option.

Vehicle Tax Enquiries – 0300 790 6802

Ring the DVLA contact number on 0300 790 6802 if you have questions that cannot be answered through the automated service. DVLA customer service agents are available Monday to Friday, 8am to 7pm, and on Saturday, 8am to 2pm. Email DVLA contact is an option, using the online email system found at: https://emaildvla.direct.gov.uk. From there, you will need to select the specific topic that you wish to contact DVLA with regards to. By post, DVLA enquries can be submitted to: Vehicle Customer Services, DVLA, Swansea, SA99 1AR.

Direct Debit Payments – 0300 790 6802

To set up or make changes to direct debit payments, call the DVLA phone number on 0300 790 6802. Direct debit is only accepted when you tax your vehicle online or at a Post Office location. Note that there is a 5% surcharge if you choose to pay monthly or every 6 months, but no surcharge if opt to pay yearly. Contact DVLA by post if you’ve changed your name by deed poll. Be sure to include your address and date of birth, your bank or building society name, account number and sort code, and a copy of your deed poll. This information should be mailed to: DDPT, DVLA, Swansea, SA99 1ZZ.

Tax Cancellation and Refunds – 0300 790 6802

Phone the DVLA helpline on 0300 790 6802  to cancel your vehicle tax by informing the DVLA that you no longer have the vehicle, or that the vehicle is no longer being driven on public roads. You will receive a refund for any full months of remaining tax. Refund payments are typically received within 6-weeks. If you have not received your refund by that time, contact DVLA customer services to inform them. Should you receive a refund cheque that was issued in the wrong name, return the cheque, along with the correct name for re-issuance to: Refund Section, DVLA, Swansea, SA99 1AL.

Taxing a Vehicle without the V11 – 0300 123 4321

Ring the DVLA number on 0300 123 4321 to tax your vehicle without having received a V11 reminder. As an alternative to the V11, you will need to have either your V5C registration certificate (logbook), V62 application for a registration certificate, and/or V5C/2 green new keeper supplement if you’re the new owner of the vehicle. This information will be needed when calling the DVLA contact number on 0300 123 4321 to use the automated system. Alternately, these documents can be used to tax a vehicle without a V11 online or at a Post Office location that accepts vehicle tax payments. To find a location near you, visit: http://www.postoffice.co.uk/branch-finder.

Driving Licences and Applications – 0300 790 6801

Ring the DVLA phone number on 0300 790 6801 to make enquiries about driving licences. The hours of DVLA support for licensing are Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm. For licensing questions in Northern Ireland, call the DVLA number on 0300 200 7861 or send an email to: dva@infrastructure-ni.gov.uk. The mailing address for DVLA contact by post for Northern Ireland is as follows: Driver Licensing Enquiries, County Hall, Castlerock Road, Waterside, Coleraine, BT51 3TB. The mailing address to contact DVLA in the UK is as follows: Drivers Customer Services, Correspondence Team, DVLA, Swansea, SA6 7JL. The online email service may also be used to reach out to the DVLA customer service department.

The DVLA customer services team can assist with all licence-related matters, including:

  • Legal obligations
  • Applying for a licence
  • Lost or stolen licence
  • Updating your licence
  • Renewing a licence
  • Codes, categories, and points
  • And more

Applying for a Provisional Licence – 0300 790 6801

For information with regards to applying for a licence, call the DVLA telephone number on 0300 790 6801 and speak with an agent. The DVLA support team can provide complete instructions for how to go about applying and inform you of the documents and information that will be required. Should you decide to apply online, visit: https://www.gov.uk/apply-first-provisional-driving-licence. To apply by post, complete a D1 application form and mail it to: DVLA, Swansea, SA99 1AD (within the UK) or DVLA, Swansea, SA99 1AF (for documents outside of the UK).

Applying for a Full Driving Licence – 0300 790 6801

If you have passed your practical driving test and wish to take the full driving test, call the DVLA phone number on 0300 790 6801 to schedule a time. If you have a photocard of your provisional driving licence, and you haven’t made any changes to your name, the examiner will submit your driving test pass certificate to the DVLA. If you have made any changes to your name or you have a paper provisional licence, you must send your provisional licence and required documents to: DVLA, Swansea, SA99 1BN. Contact DVLA support for details on which documents are required to be submitted.

Lost or Stolen Driving Licence – 0300 790 6801

To report a lost or stolen driving licence, call the DVLA customer service department on 0300 790 6801. If the licence has been stolen rather than lost, it will also be important to contact your local police department. If you have requested a replacement for a lost licence and do find your original licence, the DVLA requests that you mail the original to: to: DVLA, Swansea, SA99 1AB. To apply for a replacement online, visit: https://www.gov.uk/apply-online-to-replace-a-driving-licence. To apply by post, complete and submit either the D1 (car or motorbike licence) or D2 (lorry/bus licence) application and mail it to the address that is provided on the form.

Update Your Licence – 0300 790 6802

DVLA contact is required if you need to update your driving licence. Call the DVLA telephone number on 0300 790 6802 to enquire about how to make changes to the information on your licence. You can be fined up to £1,000 if you don’t contact DVLA to inform them when when your address changes. For more information on address changes, visit: https://www.gov.uk/dvla-change-address.

Contact DVLA to:

  • Report a change of address
  • Report a name change
  • Report a gender change
  • Update the photo on your licence

To change the name or gender on your driving licence, complete form D1 ‘Application for a driving licence’ if you have a car or motorbike licence or form D2 ‘Application for a lorry/bus licence’ if you have a lorry or bus licence. D1 applications should be mailed to: DVLA, Swansea, SA99 1BN. D2 applications should be mailed to: DVLA, Swansea, SA99 1BR. Replacement licences are usually received within 3 weeks. If you have not received your licence by that time, call the DVLA contact number on 0300 790 6802 to ask about the status of your application.

Renew, Reapply or Exchange your Licence – 0300 790 6801

Call the DVLA phone number on 0300 790 6801 if you need assistance or information for any of the following:

  • Renewing your licence
  • Renewing your licence if you are over age 70
  • Renewing your short-term medical driving licence
  • Driving licence renewal after 45: lorries, minibuses and buses
  • Exchanging your paper driving licence for a photocard licence
  • Reapply for a driving licence following a medical condition
  • Reapply for a licence if you’ve been disqualified
  • Exchanging a foreign driving licence
  • Driving in Great Britain with a non-GB licence

To renew online, visit: https://www.gov.uk/renew-driving-licence. In order to renew online, several conditions must be met. Contact DVLA on 0300 790 6801 for information on these conditions and any documents that are needed. It is possible to apply at a participating Post Office. Bring your current photocard licence and the £21.50 fee (subject to change) to renew. To renew by post, call the DVLA customer service department and request D1 forms. Once completed, these can be mailed to: DVLA, Swansea, SA99 1DH.

Upgrade Your Licence – 0300 790 6801

For assistance with adding higher categories to your driving licence or upgrading to an automatic car driving licence to a manual one, phone the DVLA contact number on 0300 790 6801 and speak with a support agent. To request information on upgrading via post, send your correspondence to: Drivers Customer Services, Correspondence Team D12, DVLA, Swansea, SA6 7JL. Testing will be required in order to change from an automatic to manual driving licence. To book a test, call the DVLA telephone number on 0300 200 1122, Monday to Friday, 8am to midday. DVLA support is also available for those who wish to drive a motorhome or minibus.

Vehicle Registration and V5C Certificates (Log Books) – 0300 790 6802

DVLA support for matters related to vehicle registration and V5C certificates is available by phone, email, any by post. Dial the DVLA phone number on 0300 790 6802 to speak directly with a DVLA customer service agent. To contact DVLA by email to discuss vehicle registration topics, use the provided contact form found here: https://emaildvla.direct.gov.uk/emaildvla/cegemail/dvla/en/vehicle_2.html. On that page, a list of more detailed topics is provided. By post, write to Vehicle Customer Services, DVLA, Swansea, SA99 1AR.

Contact DVLA 0300 790 6802 on for information on:

  • Obtaining a vehicle log book (V5C)
  • Obtaining vehicle information from DVLA
  • Informing DVLA that you’ve sold or bought a vehicle
  • Changing the name and address on your V5C
  • Registering a vehicle
  • Requesting a private (personalised) number plate
  • Assigning a registration number on a vehicle
  • Removing a registration number off a vehicle
  • Changing vehicle details on a V5C
  • Taking a vehicle out of the UK
  • Importing a vehicle into the UK

Request a Log Book – 0300 790 6802

Call the DVLA telephone number on 0300 790 6802 if your original log book has been lost, stolen, damaged or destroyed, or you haven’t received one for your new vehicle. It is possible to apply by phone if you’re the registered keeper of a log book that becomes lost or is damaged. To receive a replacement, you will need to pay £25 by debit or credit card. To apply for a replacement by post, visit: https://www.gov.uk/government/publications/application-for-a-vehicle-registration-certificate to download the required paper application. Once completed, the form can be mailed along with a cheque or postal order for £25 made payable to ‘DVLA, Swansea’ to: DVLA, Swansea, SA99 1DD.

Modifying V5C Log Book Information – 0300 790 6802

To change your address or name on your vehicle log book (V5C), contact DVLA by dialing contact number 0300 790 6802. You must update your vehicle log book (V5C) if you address or name changes. Typically, it’s free to update it. Your vehicle tax reminder letter (V11) and any vehicle tax refunds will be mailed to the wrong address if your log book information is not up-to-date. To modify V5C information by mail, write your new address or name in section 6 of the log book. If you’re changing your name, include a note to detail the name change. Mail the entire log book to: DVLA, Swansea, SA99 1BA.

Vehicle owners must contact DVLA if changes are made to the colour, engine, cylinder capacity (cc), fuel type, chassis or bodyshell (replaced or modified), seating capacity, or weight of their large vehicle. Other changes may require reporting as well, such as a change in the wheel plan, vehicle identification number (VIN), chassis number, and more. Contact DVLA customer services on 0300 790 6802 to request information and instructions for making log book changes. For additional information on submitting changes, visit: https://www.gov.uk/change-vehicle-details-registration-certificate/how-to-tell-dvla.

Take Your Car Off the Road (SORN) – 0300 123 4321

Vehicle owners will need to make a SORN (Statutory Off Road Notification) when they wish to take a vehicle ‘off the road’ and stop taxing and insuring it. There are several conditions which must be met in order to make a SORN. DVLA contact is recommended for those who have questions about the process. UK drivers must insure and tax their vehicle if they don’t have a SORN. There is an automatic fine of £80 for not having a SORN, and also a fine for having an uninsured vehicle. Call the DVLA contact number on 0300 123 4321 to learn more about fines.

To check your vehicle’s SORN status online, visit: https://www.gov.uk/get-vehicle-information-from-dvla. To make a new SORN by phone, call the DVLA customer services department on 0300 123 4321. Phone lines for submissions are open 24-hours a day. To make a request by post, complete application form (V890) and mail it to: DVLA, Swansea, SA99 1AR. It is also possible to make a SORN online. To do this, visit: https://www.gov.uk/make-a-sorn, and provide the required information. If a refund is due after your SORN request has been approved, it will be mailed to you within 6-weeks.

Number Plates – 0300 790 6802

Call the DVLA customer service phone number on 0300 790 6802 for help with:

  • Displaying number plates
  • Private or personalised number plates
  • Purchasing a personalised registration number
  • Finding your nearest number plate supplier
  • Putting a registration number on a vehicle
  • Removing a registration number from a vehicle

Private (personalised) number plates can be purchased from DVLA or from a private dealer. If you no longer wish to use your private number, you will need to apply to take it off. Additional information on that topic can be access here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off. Additional information regarding keeping or assigning a private number to a vehicle can be found here: https://www.gov.uk/personalised-vehicle-registration-numbers/keep-or-assign. Call the DVLA support number on 0300 790 6802 if you have questions.

Driving with Medical Conditions – 0300 790 6806

If you have a medical condition or disability that may impact your ability to drive, call the DVLA contact number on 0300 790 6806 to find out whether or not you will be able to legally operate a vehicle in the United Kingdom. To check if you need to tell DVLA about a health condition, visit: https://www.gov.uk/health-conditions-and-driving. There, you will find an exhaustive list of medical conditions and details about how each relates to driving. In some cases, you may be asked to get a short-term medical licence, or to surrender your driving licence entirely.

If your licence has been revoked and you would like to reapply for a new driving licence, call the DVLA phone number on 0300 790 6806. The DVLA customer service hours for support related to medical matters are Monday to Friday, 8am to 5:30pm, and Saturday, 8am to 1pm. If your licence is taken away, the DVLA will contact you to let you know when or if it will be possible to reapply. If you have received a short-term medical licence because you have diabetes, you can renew it online for free here: https://www.gov.uk/renew-medical-driving-licence.

To reapply for a car or motorcycle licence, fill in a D1 application form and the form for your medical condition, and send them to DVLA at:
Drivers Medical Group
DVLA
Swansea
SA99 1TU

The form may also be faxed to the DVLA number on: 0845 850 0095.

Note that a D2 application form will be needed in order to reapply for a bus, coach or lorry licence. If you’re age 45 to 65, you will also have to fill in a D4 form and send it to DVLA if you haven’t done so at any point in the past 5 years. This form can be submitted along with your D2 form.

Apply for a Blue Badge – 0343 100 1000

In order to apply for or renew a Blue Badge, you will be asked to answer questions with regards to your disability, check your eligibility and complete an application form. Your application will then be sent to your DVLA council for a decision. Any questions regarding Blue Badges should be directed to DVLA customer services on phone number 0343 100 1000. The DVLA number for Blue Badges in Scotland is 0343 100 1001, while the DVLA phone number for Blue Badges in Wales is 0343 100 1002. Blue Badge initial enquiry support service is available via email at the following address: bluebadge@northgateps.com.

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