BT Broadband Contact Number: 0870 218 5401

Callers can ring the BT Broadband contact number on 0870 218 5401 to request information regarding the available broadband service options. If you are a current customer in need of support, ring the BT customer service department. BT help is available for accounts, payments, service installation, service problems, moving home, and more. To report a problem or make a complaint, call the BT phone number and talk directly with one of the many BT support personnel.

BT Broadband Contact Number
0870 218 5401

Calls cost 13p per minute plus your phone companies access charge.

BT Broadband Contact Numbers

HelplineContact Number
Customer Services0800 800 150
Orders0800 100 400
Order Tracking0800 800 150
Understanding Your Bill0800 800 150
Complaints0800 800 150
From Abroad+44 800 800 150
A screenshot of the BT Broadband contact page

Orders: 0800 100 400

Dial up BT Broadband on 0800 100 400 if you need to get some help with your broadband or if you know that you need to get some support because you have placed an order and it is not working properly. Phone BT Broadband on 0800 100 400 if you need to get some support with your hub and your internet connection or if you are not getting the bandwidth you need from your new hub. Dial BT Broadband on 0800 100 400 if you would like to change the order that you have placed or if you would like to find out if it is possible for you to change the type of hub you have because you are not happy with it or if it is inconvenient for you. Dial up BT Broadband on 0800 100 400 if you have not received your hub or if you would like to find out if you can cancel your order and any direct debits that you may have as well. Dial 0800 100 400 between Monday and Saturday during the hours of 8am and 8pm. Call on Sunday between 9am and 6pm and if you are calling from abroad then do so on +44 179 359 6931.

Order Tracking: 0800 800 150

Phone BT Broadband on 0800 800 150 if you want to track your order or if you would like to see if it is possible for you to change the order that you have placed. Contact BT Broadband on 0800 800 150 if you need to track your order because it has not arrived yet or if you would like to see how long it is going to be before it arrives. Phone BT Broadband on 0800 800 150 if you need to find out how you can speed up your order or if you have ordered a business broadband package but you know that you are having troubles with it because it is taking too long to come or if you would like to get a refund. The 0800 800 150 line is open between 9am and 6pm Monday to Friday and on Saturday it is open between 9am and 5pm. This line is closed on Sundays. Dial +44 179 359 6931 if you are calling from abroad.

Understanding Your Bill: 0800 800 150

Dial BT Broadband on 0800 800 150 if you want to find out why you have been charged whatever you have been charged or if you would like to find out why you have not been charged for some of your broadband.  Phone 0800 800 150 if you want to find out why you have been overcharged or if you want to see if it is possible for you to make any changes to the bill that you have been given or if you would like to be invoiced online instead of through the post. Phone 0800 800 150 if you would like to find out more about what their team can do for you and if you can cancel your package if your bill is too much. Phone 0800 443 311 if you want to get on the automated line to pay your bill or if you would like to get the current call charges set up properly. Phone 0800 443 311 if you want to set up your direct debit or if you want to change the way that your direct debit comes out. Call +44 179 359 6931 if you are abroad. Phone BT Broadband on 0800 800 150 between Monday and Friday from 8am to 8pm and call over the weekend during the hours of 9am and 6pm.

Faults: 0800 111 4567

Phone BT Broadband on 0800 111 4567 if you have a fault. Phone BT Broadband if you can’t get the internet or if your hub is not working as it should. Phone 0800 111 4567 if you would like to find out how they can help you or if you want to see if it is possible for you to make any changes to the way that you send your hub back to BT Broadband. The BT Broadband phone number for faults is open 24 hours a day, all year round. Dial +44 179 359 6931 if you are abroad.

Cancellations: 0800 783 1401

Dial 0800 783 1401 if you want to chat with BT Broadband because you want to cancel your broadband or if you would like to see if it is possible for you to change the package that you have. Phone BT Broadband on 0800 783 1401 if you need to change the way that you pay for your broadband or if you are not happy with the package that you have. Call BT Broadband on 0800 783 1401 if you need to change the hub you have or if you can no longer afford to make the required payments to them. Phone BT Broadband on 0800 783 1401 between the hours of 8am to 9pm, Monday to Friday. Call on Saturday between 8am and 8pm and call on Sunday between 9am and 6pm. Dial +44 179 359 6931 if you are abroad.

About BT Broadband

BT Broadband can work with you to make sure that you are happy with your broadband package and they can also work with you to make sure that you get all of the help you need when it comes to your speed as well. If you would like to change to fibre optic broadband or if you would like to see if you can get better speeds then the best way for you to do this would be for you to go ahead and dial the BT Broadband phone number. The BT Broadband contact number is there to help you with whatever you need.

Of course, if you are having issues with your broadband or if you know that you are not getting the best result from it then all you have to do is give the BT Broadband phone number a call. The BT Broadband customer service team can then advise you on the best course of action to take and they can also tell you if there is anything you can do to save money as well so do keep that in mind when the time comes for you to give them a call.

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