British Gas Contact Number: 0870 218 5226

Phone the British Gas contact number on 0870 218 5226 to speak to a member of the British Gas customer service team who can help you with your gas or electricity service. British Gas support can assist with new accounts, moving home, emergencies, billing enquiries, and any questions pertaining to home or business services. The British Gas customer service number is open between the hours of 8am to 8pm Monday to Friday and 8am to 6pm on Saturdays, while emergency service is available 24-hours a day.


British Gas Contact Number
0870 218 5226

Calls cost 13p per minute plus your phone companies access charge.

Useful British Gas Contact Numbers:

Helpline Contact Number
Customer Services 0870 218 5226
Energy Account Enquiries 0800 048 0202
Pay As You Go Energy Enquiries 0800 048 0303
Moving Home 0800 048 0202
Website Technical Support 0800 048 0505
HomeCare Service 0800 294 9650
Emergency Numbers 0800 111 999
Gas & Electricity Complaints 0800 072 8632
Pay As You Go Energy Complaints 0800 072 8633
HomeCare Services Problems 0800 048 1000

A screenshot of the British Gas contact page

Energy Account Enquiries – 0800 048 0202

Dial 0800 048 0202 to speak with British Gas with regards to any account-related matter. British Gas customer service options includes help with service bills, service payments, establishing service, cancelling service, moving home, and more. The opening hours for British Gas support are Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. When calling from abroad, ring the British Gas contact number on +44 113 298 0900. For Textphone, dial the British Gas phone number on 0800 072 8626. Payments and meter readings can be submitted online by those who have an active account, or by calling the British Gas telephone number on 0800 048 0202.

To contact British Gas by post, send your mail to:
British Gas
PO Box 227
Rotherham
S98 1PD

For general enquiry emails, use email address: customerservice@britishgas.co.uk

Pay As You Go Energy Enquiries – 0800 048 0303

If you ‘top up’ your gas or electricity meter with a card or key, you will need to call the British Gas phone on 0800 048 0303 for support. The opening days for British Gas customer services is Monday to Saturday, with general support not being available on Sunday’s. For Home Energy Top Up, call the British Gas telephone number on 0800 107 0188. For moving home requests, contact British Gas on 0800 048 0303. Pay As You Go payments can be submitted at PayPoint outlets. To locate the outlet nearest you, call British Gas customer service number 0800 048 0303 or visit: https://www.paypoint.com/en-gb.

Moving Home – 0800 048 0202

Contact British Gas by calling contact number 0800 048 0202 if you wish to schedule a service transfer. This British Gas phone number is not for pre-payment customers. The British Gas contact number for Pay As You Go service transfers is 0800 048 0303. If service is not available in your new area, you will be informed so as to make other arrangements for future energy service. The British Gas customer services support hours for moving home requests are Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm for standard pay customers and 24 hours a day, 7 days a week for Pay As You Go accounts.

Website Technical Support – 0800 048 0505

Should you experience any trouble with using the company website or smartphone apps, call British Gas on 0800 048 0505 for assistance. Those who experience trouble with accessing the Home Energy Top Up site should phone the British Gas contact number on 0800 107 0188 to make a report. For information on the British Gas app, visit: https://www.britishgas.co.uk/youraccount/discover/app.html. The app can be downloaded from the App Store, Google Play, and Amazon Apps.

HomeCare Service – 0800 294 9650

Call the British Gas HomeCare number on 0800 294 9650 to book an engineer in the case of a breakdown. Engineer visits can be managed online at: https://www.britishgas.co.uk/youraccount/discover/manage-your-engineer-visit.html. To book an annual service visit, dial the British Gas HomeCare on 0800 294 9678, 24 hours a day, 7 days a week. For One-off repairs, ring the British Gas helpline on 0800 000 999. For new and replacement boilers, contact British Gas by phoning contact number 0800 009 4450. Plumbing and drain breakdowns can be reported by calling the British Gas HomeCare phone number on 0800 048 1000, 24-hours a day. For non-HomeCare customers in need of one-off repairs, British Gas telephone number 0800 000 999 can be phoned throughout the business week and on Saturday’s.

Emergency Numbers – 0800 111 999

If you smell gas or suspect a leak, call British Gas helpline 0800 111 999. The British Gas support line for gas emergencies is open 24-hours a day, 7-days a week. For electric emergencies, visit: https://www.britishgas.co.uk/help-and-advice/contactus-personal-details/emergency-numbers.html. There, you will need to enter your postcode to find the correct British Gas phone number for reporting an emergency or outage in your area. For other problems, such as faulty appliances, call the British Gas number on 0800 000 999 for a repair quote, or on 0800 048 1000 if you are a HomeCare customer who needs to schedule a repair visit.

Gas & Electricity Complaints – 0800 072 8632

Dial the British Gas complaints number on 0800 072 8632 to speak with a customer service agent regarding a problem. If you’d rather submit a complaint in writing, you can complete and submit the provided online form or write to British Gas at: Complaints Management Team, PO Box 226, Rotherham S98 1PB. If you displeased with how your complaint is being handled, contact Steven Crook, Managing Director Energy Customer Service via his dedicated British Gas phone number on 0800 107 0184 or send an email to: customercomplaints@britishgas.co.uk. Additional information relating to British Gas complaints can be found online at: https://www.britishgas.co.uk/help-and-advice/contactus-personal-details/complaints.html.

Pay As You Go Energy Complaints – 0800 072 8633

Dial the British Gas telephone number on 0800 072 8633 for problems and complaints if you are a Pay As You Go customer. To document a problem in writing, you can contact British Gas by post at: Complaints Management Team, PO Box 226, Rotherham S98 1PB. If you aren’t satisfied with the handling of your Pay As You Go service complaint, contact Steven Crook, Managing Director Energy Customer Service on the British Gas phone number on 0800 107 0184 or send an email to: customercomplaints@britishgas.co.uk.

HomeCare Services Problems 0800 048 1000

Dial the British Gas HomeCare contact number on 0800 048 1000 to report a HomeCare service problem. British Gas HomeCare support lines are open 24 hours a day, 7 days a week. To document a problem in writing, complete and submit the provided online form or contact British Gas at email address: ServicesCustomerTeam@britishgas.co.uk. By post, it is possible to contact the British Gas support team for complaints and problems by sending mail to: Helen Emms, Head of Customer Relations, British Gas Services Customer Relations, PO Box 4394, Dunstable, LU6 9LG; or Scottish Gas Services Customer Relations, PO Box 4395 Dunstable, LU6 9LG.

About British Gas

British Gas can give you the gas and electricity you need. For this reason, if you know that you are paying too much for your utility bills or if you know that you need to change your provider then British Gas can help you with this and they can even work with you to make sure that you are happy with the payments that you are making as well. If you would like to get in touch with British Gas then this is very easy for you to do and all you have to do is pick up the phone and dial the British Gas phone number.

If you know that you have paid too much for your gas or if you know that you need to change the way that you pay for your electricity then the best way for you to do this would be for you to call the British Gas phone number. The British Gas contact number can advise you on anything you need and it is also a great way for you to know if you can benefit from some of the many services that they have to offer you as well so do keep that in mind.

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